Refund Policy
When you can get your money back, and how it reaches you.
The 30-day window
We accept returns within 30 days on unused items. Once a return is approved and received, a refund is issued.
How to request a refund
- Contact us within 30 days of receiving your order, quoting your order number.
- We will confirm whether your item qualifies and send return instructions.
- Return the item unused, then we process the refund.
How refunds are issued
Refunds are returned to the original payment method used at checkout. Depending on your bank or card issuer, it can take a few days after we process the refund for the money to appear on your statement.
Editable placeholder — processing time. Add how long you take to process a refund once the returned item reaches you (for example “within 5 business days of receiving your return”). Edit this in Shopify admin → Content → Pages → Refund Policy.
Original shipping costs
Editable placeholder — shipping refunds. State whether the original shipping charge is refunded along with the item price.
Faulty or damaged items
If the product arrives damaged or faulty, you are entitled to a remedy regardless of the 30-day window. Contact us with your order number and photographs and we will resolve it.
Your statutory rights
Nothing in this policy removes or limits your legal rights as a consumer.
Needs legal review. This store is registered in the United Kingdom, where the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 give online shoppers specific cancellation and refund rights, including a 14-day cooling-off period that runs separately from any store policy. Have this page checked against your obligations before you start selling. We have not drafted those statutory terms for you, because getting them wrong is a legal risk rather than a copywriting one.