30-day returns on unused items Tracking emailed as soon as your order ships Designed in the UK, for cats and dogs

Delivery & Returns

Everything you need to know about receiving your order and sending it back if it is not right.

Delivery

Shipping costs are calculated at checkout, and tracking information is emailed to you when your order ships. For full details see our Shipping Policy.

Returns

We accept returns within 30 days on unused items. The product should be unused and in a condition where it can be resold, with its packaging.

How to start a return

  1. Send us a message through our contact form within 30 days of receiving your order.
  2. Include your order number and tell us why you are returning the item.
  3. We will reply with return instructions and the address to send it to.

Please do not send anything back before contacting us — unannounced returns are hard to match to an order and slow your refund down.

Return shipping costs

Editable placeholder — who pays return postage. State whether you or the customer covers return shipping, and whether that differs for a faulty item versus a change of mind. Edit this in Shopify admin → Content → Pages → Delivery & Returns.

Damaged or faulty items

If your Calm Companion arrives damaged or does not work as described, contact us with your order number and photographs of the problem and we will put it right.

Hygiene note

This is a product your pet rests against. The outer cover is zip-off and machine washable on a cold, gentle cycle, and the internal machine must never be submerged in water.

Editable placeholder — used-item policy. Our 30-day window covers unused items. Decide and state here what happens if a pet has already used the plush, since that cannot be resold.

Refunds

See our Refund Policy for how refunds are issued.